Terms of service

Terms of Service

Last Updated: October 8, 2026

Welcome to SecurePouch.

These Terms of Service govern your use of securepouch.store and purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service, together with any policies referenced on our website.

Please read these terms carefully before using our website.

1. About SecurePouch

SecurePouch operates an online retail store offering travel-related products including personalized passport covers, passport holders, travel organizers, and related accessories.

Business Address:
4140 Crown Cres
Vancouver, BC V6R 2A9
Canada

Email: support@securepouch.store
Phone: (778) 288-8346

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes.
  • Attempt to interfere with website security.
  • Attempt to gain unauthorized access to our systems.
  • Copy, reproduce, or misuse website content without authorization.
  • Use automated methods to interfere with normal website operation.
  • Submit false or misleading information when placing an order.

We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers, or website infrastructure.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information are accurate.

However, product colors may appear slightly different depending on your device, screen settings, lighting, photography, and manufacturing variations.

Personalized products may also contain minor variations resulting from the customization or manufacturing process.

4. Personalized Orders

When ordering a personalized product, you are responsible for reviewing the information you provide before completing your purchase.

Please carefully check:

  • Names;
  • Spelling;
  • Numbers;
  • Text;
  • Personalization details;
  • Selected colors or options.

We are not responsible for personalization errors caused by incorrect information submitted by the customer.

If the personalization error is caused by SecurePouch, please contact us and we will review the matter.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

We may correct pricing, product description, or technical errors when discovered.

Any applicable taxes, duties, customs charges, or other governmental fees will be handled according to applicable law and the destination country's requirements.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where reasonably necessary, including circumstances involving:

  • Pricing errors;
  • Inventory issues;
  • Suspected fraudulent activity;
  • Incorrect shipping information;
  • Technical errors;
  • Personalization information that cannot reasonably be fulfilled.

If we cancel an order after payment has been received, we will provide an applicable refund.

7. Payment

Payments are processed through the payment methods made available at checkout.

You represent that you have the legal right to use the payment method submitted for your purchase.

8. Shipping

SecurePouch currently offers free worldwide shipping on eligible orders.

Our standard estimated delivery timeframe is approximately 7–10 days.

Delivery estimates may vary depending on destination, carrier operations, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Please see our Shipping Policy for additional details.

9. Returns & Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Certain personalized items may have additional restrictions, subject to applicable consumer protection law.

10. Intellectual Property

Unless otherwise stated, the content available on securepouch.store—including text, product descriptions, graphics, photographs, logos, branding, page layouts, and other materials—is owned by or licensed to SecurePouch.

You may not reproduce, distribute, modify, republish, or commercially exploit our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, or other technology providers.

Third-party services may operate under their own terms and privacy policies.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Maintenance, technical issues, third-party services, internet disruptions, and other circumstances may occasionally affect website availability.

13. Limitation of Liability

To the extent permitted by applicable law, SecurePouch will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude, restrict, or waive rights or remedies that cannot lawfully be excluded, restricted, or waived.

14. Consumer Rights

Nothing in these Terms limits mandatory rights available to consumers under applicable law.

For online sales involving British Columbia consumers, applicable distance-sales requirements may include disclosures concerning the business, products, price, delivery arrangements, and return/refund policies. Consumer Protection BC

15. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Governing Law

These Terms are intended to be interpreted consistently with applicable laws.

Nothing in these Terms prevents a consumer from exercising mandatory rights available under applicable consumer protection legislation.

17. Contact

For questions regarding these Terms:

SecurePouch
4140 Crown Cres
Vancouver, BC V6R 2A9
Canada

Email: support@securepouch.store
Phone: (778) 288-8346