Shipping policy
Shipping Policy
Last Updated: October 8, 2026
At SecurePouch, we want ordering your travel essentials to be simple and convenient.
That's why we offer Free Worldwide Shipping on eligible orders.
1. Free Worldwide Shipping
SecurePouch offers free standard shipping worldwide.
There is no additional standard shipping charge at checkout for eligible destinations.
Some locations may be subject to carrier restrictions or other limitations. If we are unable to ship to a particular destination, we will notify you as soon as reasonably possible.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This is an estimated timeframe rather than a guaranteed delivery date.
Actual delivery times may vary depending on your destination, carrier, customs processing, local delivery conditions, holidays, weather, and other circumstances outside our reasonable control.
3. Order Processing
Orders are normally processed after successful payment confirmation.
Personalized products may require additional processing time because customization information must be prepared before fulfillment.
If an unexpected processing delay occurs, we will make reasonable efforts to communicate relevant information to the customer.
4. Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully check:
- Recipient name;
- Street address;
- Apartment/unit number;
- City;
- Province/state;
- Postal/ZIP code;
- Country;
- Contact information.
If you notice an address error after placing your order, contact us immediately at:
We will attempt to update the address before fulfillment, but changes cannot be guaranteed once an order has entered shipping.
5. Tracking Information
Where tracking is available, tracking information may be provided after the order has been dispatched.
Tracking updates may take some time to appear after the carrier receives the package.
6. International Shipping
We ship internationally.
International deliveries may be subject to customs clearance procedures, import requirements, taxes, duties, or other charges imposed by the destination country.
Where such charges are legally imposed by the destination country, they may be the responsibility of the recipient unless otherwise stated at checkout.
7. Customs Delays
Customs processing is controlled by the destination country and is outside SecurePouch's direct control.
A customs delay does not necessarily mean that an order has been lost.
If tracking indicates that a package is being held for customs processing, customers may need to follow instructions provided by the relevant carrier or customs authority.
8. Delivery Issues
If your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.
Please provide:
- Order number;
- Full name;
- Shipping address;
- Tracking number, if available;
- Any relevant delivery information.
We will review the shipment and work with the appropriate carrier or fulfillment partner where applicable.
9. Incorrect Address
If an order is returned to the sender because the customer provided an incorrect or incomplete address, please contact us.
We will review the circumstances and available options for reshipment or refund.
10. Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product where applicable.
If tracking indicates that a shipment may be lost, contact our support team so we can review the available carrier information.
11. Delivery Method
Depending on the destination, SecurePouch may use different shipping carriers and delivery services.
The carrier and delivery method may vary according to destination and operational availability.
12. Consumer Delivery Rights
This Shipping Policy does not limit any mandatory consumer rights.
For example, British Columbia's current online-sales framework provides certain consumer cancellation and refund rights where applicable delivery requirements are not met. Consumer Protection BC
13. Contact Us
For shipping questions:
Email: support@securepouch.store
Phone: (778) 288-8346
SecurePouch
4140 Crown Cres
Vancouver, BC V6R 2A9
Canada