Contact Us
Contact SecurePouch
Have a question about a product, personalization, order, shipping, return, or anything else?
We're here to help.
At SecurePouch, we believe good customer service should be straightforward, friendly, and easy to access. Whether you're preparing for your next trip or need assistance with an existing order, our support team will be happy to assist you.
Customer Support
Email: support@securepouch.store
Phone: (778) 288-8346
Business Address
SecurePouch
4140 Crown Cres
Vancouver, BC V6R 2A9
Canada
Website
securepouch.store
Support Hours
Our customer support team typically responds to inquiries during regular business hours.
For the fastest assistance, please include:
- Your full name
- Order number, if applicable
- Email address used for your order
- A brief description of your question or issue
- Photos or other relevant information when reporting a product issue
This helps us review your request and provide a solution as quickly as possible.
Order Questions
If you're contacting us about an existing order, please include your order number in the subject line or message.
For example:
Subject: Order #12345 – Shipping Question
Returns & Refunds
If you would like to request a return or refund, please contact us before sending anything back. Our team will provide the appropriate return instructions based on your order and circumstances.
Please review our Return & Refund Policy for eligibility requirements and additional information.
We’re Here To Help
Whether you're looking for a personalized passport cover, checking on a delivery, or simply have a question before placing an order, don't hesitate to reach out.
Email us at support@securepouch.store
We look forward to hearing from you and helping make your SecurePouch experience a smooth one.